Shipping policy
Thank you for shopping with LILVAA. Below you'll find everything you need to know about how and when your order will reach you. If you have any questions, reach out to us at [hi@lilvaa.com].
Order Processing
All orders are processed within [1–3] business days (Monday–Friday, excluding holidays). Orders placed after [12:00 PM ET] or on weekends and holidays are processed the following business day.
You'll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.
During new product launches or promotional periods, processing may take slightly longer. We'll always do our best to keep you updated.
Shipping Destinations & Times
We currently ship within Canada and to the United States.
| Destination | Carrier | Estimated Delivery |
|---|---|---|
| Canada | Canada Post or UPS | [3–7] business days |
| United States | Canada Post or UPS | [7–14] business days |
The carrier for your order is selected based on your location and the shipping option chosen at checkout.
Delivery estimates begin once your order has shipped, not from the time the order is placed. These are estimates and not guaranteed, as delivery times depend on the carrier.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and the shipping option you select.
Free standard shipping within Canada on all orders over $50 CAD.
Customs, Duties & Import Fees (U.S. Orders)
For orders shipped to the United States, customers are responsible for any applicable customs duties, taxes, or import fees. These are determined by U.S. customs and are not included in the item or shipping cost at checkout. We're unable to predict or control these charges.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.
Lost, Delayed, or Damaged Packages
If your tracking shows delivered but you haven't received your package, please check with neighbours and your local carrier first, then contact us at [hi@lilvaa.com].
If your order arrives damaged, email us within [7] days with your order number and photos of the damage, and we'll make it right.
LILVAA is not responsible for delays caused by the carrier, customs, or incorrect shipping information provided at checkout. Please double-check your address before completing your order.
Questions?
We're happy to help. Contact us at [hi@lilvaa.com] and we'll get back to you within [1–2] business days.